Terms of sale
40 Rue Jean Monet - Bâtiment 1
All of our products are brand new and genuine. We are a company registered with the RCS of Mulhouse at number 89363758700013
These general conditions of sale apply to all orders placed on the website O-Judaisme.com. They are exclusive of all other conditions. They are addressed by the generic term "the client", to non-professional individuals with the capacity to legally contract.
All orders placed on the O-Judaisme.com website by the customer imply acceptance of these general conditions of sale. For legal persons or professional natural persons, these general conditions of sale apply, excluding the rules relating to the specific legislation of individuals.
ITEM 1 - PRICE
1.1 - The prices of our products are indicated in euros, all taxes included, excluding processing and shipping costs (see Deadlines and costs).
1.2 - In the event of an order to a country other than metropolitan France, you are the importer of the product(s) concerned. For all products shipped outside the European Union and DOM-TOM, the price will be calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums do not come under the responsibility of O.J. They will be at your expense and are your sole responsibility both in terms of declarations and payments to the competent authorities and/or bodies in your country. We advise you to inquire about these aspects with your local authorities.
1.3 - All orders regardless of their origin are payable in Euros.
1.4 - OJ reserves the right to modify its prices at any time but the products will be invoiced on the basis of the prices in force at the time of the registration of the orders subject to availability on that date .
1.5 - Retention of title clause The products remain the property of O.J until full payment has been received by O.J.
ARTICLE 2 - ORDER
The contractual information is presented in French and will be the subject of a confirmation containing this contractual information at the latest at the time of delivery. O.J reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.
ARTICLE 3 - VALIDATION
You declare that you have read and accepted these General Conditions of Sale before placing your order. The validation of your order therefore implies acceptance of these General Conditions of Sale. Unless proven otherwise, the data recorded by O.J constitutes proof of all transactions made by O.J and its customers.
ARTICLE 4 - AVAILABILITY
Our product offers and prices are valid as long as they are visible on the site, within the limits of available stocks. For products not stocked in our warehouses, our offers are valid subject to availability from our suppliers. In this context, indications on the availability of products are provided to you when placing your order. This information coming directly from our suppliers, errors or modifications may exceptionally exist. In the event of unavailability of a product after placing your order, we will inform you by email or by post. This information will be provided to you within a maximum of 4 working days. You will be able to request the cancellation of your order or the exchange of the missing product(s). If this unavailability should last beyond the period previously announced, a new email or a new letter will be sent to you before the expiry of the previous period. As before, you will have the option of requesting the cancellation of your order or the exchange of the missing product(s). For payment by cheque, in the event of unavailability of all or part of the order, reimbursement will be made at the option of OJ by crediting the customer's bank account or by check no later than thirty days from the payment of the sums paid by the customer.
ARTICLE 5 - DELIVERY
Products purchased on O-Judaisme.com are delivered in mainland France. The products are delivered to the delivery address that you indicated during the ordering process. The times indicated are average times and correspond to processing and delivery times.In case of deliverable items on different dates given their availability, the delivery time is based on the longest time. O.J however reserves the right to split deliveries. Participation in processing and shipping costs will only be charged for a single shipment. O.J cannot be held responsible for the consequences of late delivery. In case of delay, an email will be sent to you. In the event of payment by credit or private card, the times indicated are average times and correspond to the processing and delivery times. In the event of payment by check, the order will only be processed upon receipt of the check. Consequently, the deadlines applicable in this case are those on the day of receipt of the check and can therefore be modified in relation to those mentioned on the day of placing the order. In the event of payment by bank transfer, the order will only be processed upon receipt of the bank transfer. Consequently, the deadlines applicable in this case are those on the day of receipt of the transfer and can therefore be modified in relation to those mentioned on the day of placing the order. Any order not shipped within 30 days of the order will be canceled unless otherwise stipulated and announced in the sales offer.
5.2 - Delivery problems
You must notify the carrier and OJ of any reservations about the delivered product (for example: damaged package, already opened, etc.) within 3 days of delivery. receipt of the product.
5.3 - Product conformity
We undertake to refund or exchange products that do not correspond to your order. In this case, we would be grateful if you could report it in detail in writing and return the product(s) to us. O.J will exchange or refund the product(s). The request must be made within fifteen days of delivery. Any complaint made outside this period cannot be accepted. The products must be returned to us in the state in which you received them with all the items delivered (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the invoiced rate. In any case, you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects. The provisions of this article do not prevent you from benefiting from the right of withdrawal provided for in article 8.
Reshipping costs: NPAI, unclaimed, refused or incomplete address are the responsibility of the customer.
Delivery by "Normal Mail or Tracked": concerning orders where the customer chooses the "Normal Mail" or "Tracking Mail" delivery method, we decline all responsibility in the event of non-receipt of the ordered. The risks are borne by the customer from the moment the products leave the premises of O.J.
ARTICLE 6 - PAYMENT
Payment for your purchases is made:
either by bank card: Visa, MasterCard, other Carte Bleue. or by bank check. In the event of payment by bank cheque, this must be issued by a bank domiciled in metropolitan France or Monaco and made out to the order O.J. The cashing of the check is made upon receipt of the cheque. The check should be sent to:
40 Rue Jean Monnet - Batiment 1
ARTICLE 7 - REIMBURSEMENT
Refunds for products in the cases referred to in Articles 5 and 8 will be made within a period of less than or equal to 1 month after receipt of the products by us. The refund will be made by the same means of payment used for the order addressed to the name of the customer who placed the order and to the billing address. No cash on delivery will be accepted for any reason.
ARTICLE 8 - RETRACTATION PERIOD
In accordance with European and national regulations, the Customer has a period of 14 days from receipt to return the product that does not suit him in their original packaging, complete (accessories, instructions... ) in good condition, and accompanied by a copy of the invoice. In the event of a return and a request for reimbursement, the terms will be as follows: Parcel returned without having been opened (unopened, not arrived or refused): reimbursement of the parcel. Parcel returned at the customer's request: refund of the product, return costs at the customer's expense. Parcel returned due to the responsibility of the company (non-compliance, announced deadline notoriously exceeded...): refund of the product. Returns should be made to:
40 Rue Jean Monnet - Bâtiment 1
Items returned incomplete, damaged, damaged or soiled by the Customer are not taken back.
ARTICLE 9 - RIGHT OF RETRACTATION
In accordance with European and national regulations, the Customer has a right of retractation of fourteen (14) days for any contract concluded at a distance. This period runs from the day of the order by the Customer on the Site. The Customer wishing to withdraw must send, before the end of this period of fourteen (14) days, either an email to customer service, or a registered letter, addressed to customer service, the contact details of which appear in article 10 hereof, the postmark being authentic. In the case of a retractation by email, the withdrawal will only be taken into account upon receipt by the Customer of an email confirming the registration of his order cancellation request. In the event that the Customer has taken delivery of the Product(s) during the withdrawal period, the latter must return them to OJ under the conditions described in article 8 hereof so that his request for order cancellation is definitively validated, and so that it can be refunded.
ARTICLE 10 - CUSTOMER SERVICE
Customer service is open Monday to Thursday from 10 a.m. to 3 p.m.
For any information or questions, our Customer Service is at your disposal: preferably by email, by telephone: +33 (0)3 89 50 96 09 or by mail at the following address:
40 Rue Jean Monnet - Bâtiment 1
ARTICLE 11 - INTELLECTUAL PROPERTY
11.1 - Unless otherwise stated, all texts, comments, works, illustrations and images reproduced on O-Judaisme.com are reserved under copyright as well as ownership intellectually and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use is authorized subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site O-Judaisme.comis strictly prohibited.
11.2 - certain products such as software in particular are subject to personal and specific rights of use regulating copies, public distribution, rental. You must comply with the terms and conditions of sale of these products, and O.J cannot be responsible for any use that may be made of the products in this context.
ARTICLE 12 - LIABILITY
The products offered comply with the French legislation in force and the standards applicable in France. O.J cannot be held liable in the event of non-compliance with the legislation of the country where the product is delivered (for example in the event of a product ban). It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order. The photographs and graphics reproduced and illustrating the products presented are given for information only. Of course, for any questions about the products, you can contact our customer service. O.J can not be held responsible for the non-performance of the contract, in the event of force majeure, disruption or total or partial strike in particular of the postal services and means of transport and/or communications, flood, fire. The total or partial impossibility of using the products, in particular due to incompatibility of equipment, cannot give rise to any compensation or reimbursement or questioning of the liability of O.J. Our products have performances compatible with professional use even if O.J is not intended to be sold to professionals. O.J cannot therefore be held liable for any damage whatsoever resulting from a professional activity.
ARTICLE 13 - APPLICABLE LAW - DISPUTES
This contract is subject to French law. The language of this contract is French. The French version of these general conditions of sale will be the only authentic version. In the event of a dispute, the Parties agree to come together to try to find an amicable solution. In the event of failure, the French courts will be competent to judge this dispute. The Site O-Judaisme.com is hosted and administered from France, and these terms and conditions are subject to French law.In the event that one of the provisions of these Conditions would be considered void by virtue of a legal or regulatory provision, present or future, or of a court decision bearing the authority of res judicata and emanating from a court or a competent body, this provision of the contract would then be deemed unwritten, all the other provisions of these Conditions retaining binding force between the Parties. These provisions do not deprive customers living outside France of the rules provided for in the international conventions applicable to them.
Warning in the event of a personalized order
According to Article L 221-28 of the Consumer Code, the right of withdrawal provided for in the event of distance selling cannot be exercised ( unless the parties have agreed otherwise after an exchange of messages by email) for contracts for the supply of goods made to the consumer's specifications or clearly personalized or which, by their nature, cannot be returned or are likely to be deteriorate or expire rapidly. Supply of audio or video recordings or computer software when they have been unsealed by the consumer;
The customer's attention is therefore drawn to the fact that the right of withdrawal is not applicable to sales of personalized products at its request, except in the event of a major defect in the support.
ARTICLE 14 - PERSONAL INFORMATION
In accordance with the provisions of Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, the Site has been declared to the CNIL (Commission Nationale Informatique et Liberté ). Collection of your data: OJ collects personal data about you on the site, in order to offer you an efficient and personalized service, likely to meet your needs and help you to use our services more effectively. easier and faster. The use of your data In addition to the information contained in the file concerning you, we use the information obtained about you from your present and past activities on our site to resolve any dispute, to settle any problem and to apply our General Conditions of Use. 'Subscription. If necessary, we can make reconciliations between several users to detect and then solve problems, in particular by using your data to identify users operating with several identities or nicknames. You agree that OJ uses your personal data to improve its marketing and promotional efforts, to establish statistics on the use of the Site, to improve the content and offers of the Site, so as to personalize the content, the presentation and the services offered, all with the aim of satisfying the needs of the Users as well as possible. OJ may also use your data to send you information which in some cases is targeted to your interests, such as advertising banners, or information relating to the offer of new services, promotions, your use of the Site and the administration thereof. However, you have the option of refusing to receive all or part of this information, by selecting this option on the e-mail notification preferences page (see below). Your data will be used to process your order and to strengthen and personalize the communication reserved for OJ customers, in particular through the OJ newsletters to which you may have subscribed , as well as in the context of the personalization of the site according to your centers of interest. We may make a compilation (collection of data on all user accounts) of personal information allowing you to be identified, and communicate it to duly selected advertisers, and other third parties, for commercial and promotional purposes. This compilation will only be carried out with the sole objective of being able to offer you products or services falling within the scope of your centers of interest and bringing real added value to our offers. However, you have the right to object to this use of your data. Our goal is to protect the confidentiality of your personal data. Thus, we have implemented appropriate measures to best ensure this protection. However, we may be compelled to disclose information to authorities or third parties in certain circumstances, or third parties may maliciously and unlawfully intercept and gain access to your transmissions or private communications.Also, although we apply the rules in force in our field of activity with regard to security and confidentiality to protect your privacy, there is a risk that your personal data and your private communications may not remain private.
Right of access, rectification, and opposition: Users of the Site who have provided personal information through the Site have, according to Article 34 of the Law of January 6 1978, a right of access to data concerning them, as well as a right to modify and delete them. To exercise this right, all they need to do is send a letter or e-mail to the following address:
40 Rue Jean Monnet - Batiment 1
ARTICLE 15 - MINORS
We remind you: that minors do not have the capacity to contract. that the collection of data from them must be the subject of parental authority information their ability to oppose their storage and/or transmission to third parties
ARTICLE 16 - GUARANTEE
In order to know the steps to follow concerning after-sales service for any problem or breakdown on a product, you can contact Customer Service. To be able to benefit from the guarantee of the products, it is essential to keep the purchase invoice of the product. The contractual guarantees do not cover: the replacement of consumables (batteries, bulbs, fuses, etc.), abnormal or non-compliant use of the products. Breakdowns related to accessories (power cables, etc.), defects and their consequences related to use not conforming to the use for which the product is intended (professional, collective use, etc.), defects and their consequences related to any external cause. However, in any event, you benefit from the provisions of the legal guarantee, in particular those relating to the guarantee against hidden defects..