Delivery and return
Delivery time for France
We ship your order within 48 hours by Tracked Mail, Colissimo delivered without signature or by Colissimo, delivered against signature. As a general rule, orders placed before 12:00 p.m. are prepared and shipped the same day.
For shipment abroad
Export specialist, O-Judaisme uses, for deliveries outside France, three shipping methods: Colissimo, Letter followed international or registered.
Shipping costs are shown during checkout and include the cost of postage and preparation of your order. If you have any questions about bulk orders, please email us at customer support.
Colissimo delivered without signature
Deliveries are made by La Poste, in “Colissimo, delivered without signature”. Once the package has been prepared by us, it will be delivered to you within 48 hours, directly to your mailbox.
If it is not large enough and you are absent, a notice of proceedings will be filed with you. You can then pick up your package at the nearest post office, within 15 days. Follow the delivery of your package at any time on www.colissimo.fr
Colissimo, delivered against signature
Deliveries are made securely by La Poste, by "Colissimo, delivered against signature". Once the package has been prepared by us, it will be delivered to you and delivered to you against signature within an indicative period of 48 hours. If you are absent at the time of delivery, a notice of proceedings will be left in your mailbox.
Within 15 days, you can collect your package at the post office closest to you, using an identity document. You will then be asked to sign the proof of delivery. Follow the delivery of your parcel at any time on www.colissimo.fr
Delivery time for international shipments
We ship your order the same day by Colissimo, delivered against signature , by Courier international tracking or by International registered mail. Your package will be delivered to you within 5 to 10 working days after receipt of payment.
If you were not satisfied with an item, you have 14 days from the delivery date to return it. It must be returned in good condition (i.e. not used, worn, washed or damaged), in its original packaging and accompanied by the corresponding invoice or order number. Items should be returned to the following address:
40 Rue Jean Monnet - Bâtiment 1
To enable us to serve you better, please let us know the reasons for the return. Unless O.J is mistaken, the return costs are your responsibility. The flat-rate participation in the processing and initial transport of the order is not refundable. No cash on delivery will be accepted, whatever the reason.
If the item is returned to us in good condition and in its original packaging, we will refund the returned items within 1 month of receiving your return package. This refund will be made by the means of payment used during your order. If your return is not accepted, we will resend the item(s) to you at no additional cost.
After receiving your payment, we will ship your order by notifying you by email of its shipment, indicating your tracking number.
NPAI, unclaimed, refused or incomplete address are the responsibility of the customer.